Rules of stay

§ 1. PROPERTY OPERATOR AND DEFINITIONS

1. The services covered by these Terms and Conditions are provided by SANHAUS A.J. Ziółek Spółka Jawna, with its registered office at ul. Bałtycka 6/1, 81-707 Sopot, Poland, Tax Identification Number (NIP): 585-147-85-72, e-mail: apartamenty@sanhaus.pl, tel. +48 730 300 530, operating under the Baltic Wave Boutique Apartments brand (“Baltic Wave”).
2. The Reception serving Baltic Wave Guests is located at ul. Haffnera 47/2, 81-708 Sopot. Current Reception opening hours are provided to Guests in the booking confirmation or in communications prior to arrival.
3. “Apartment” means the accommodation unit at Baltic Wave Boutique Apartments specified in the booking confirmation.
4. “Guest” means the person making the booking and, with regard to the rules of stay, every person staying in the Apartment under that booking.
5. “Offer” means the specific rate or booking conditions, including the price, payment, cancellation and amendment terms, minimum length of stay and any additional services.
6. The person making the booking must be at least 18 years of age and have full legal capacity, and is responsible for informing all other Guests of these Terms and Conditions.

§ 2. BOOKING, MINIMUM LENGTH OF STAY AND OFFER CONDITIONS

1. Bookings may be made via the Baltic Wave website, by telephone, by e-mail, at the Reception or through third-party booking platforms.
2. Cancellation and payment terms depend on the Offer. In particular, an Offer may require a deposit or advance payment specified as a percentage or fixed amount, allow cancellation until a specified deadline, or be entirely non-refundable.
3. Baltic Wave is entitled to set a minimum number of nights depending on the Apartment, dates, season, events, holiday periods or type of Offer. The minimum length of stay will be specified before the booking is made.
4. For payments by traditional bank transfer, Baltic Wave will send a booking confirmation specifying the deadline for payment of the required amount. Failure to make payment by the specified deadline may result in cancellation of the booking.
5. Where, under the Offer, the Guest has paid only a deposit or part of the price, the outstanding amount must be paid no later than on the day of arrival, unless otherwise stated in the booking confirmation.
6. In the event of a no-show, Baltic Wave is entitled to retain the deposit, advance payment or price to the extent permitted under the conditions of the selected Offer. Baltic Wave recommends considering travel cancellation insurance.
7. If the stay is shortened for reasons not attributable to Baltic Wave, no refund will be due for unused nights unless otherwise provided by the specific Offer or mandatory provisions of law.
8. Any amendment to a booking requires confirmation by Baltic Wave. Baltic Wave may refuse an amendment if availability, the conditions of the Offer or other objective circumstances do not allow it.
9. For bookings made through Booking.com, Airbnb or other third-party platforms, the conditions of the specific booking on that platform apply with regard to price, payment, cancellation and amendments. The rules of stay set out in these Terms and Conditions apply regardless of the booking channel, provided that they have been duly made available to the Guest.

§ 3. PRICE, FEES AND ADDITIONAL SERVICES

1. The price and scope of services are specified in the booking confirmation. The local/tourist tax is charged at the rate applicable under current local regulations.
2. The price of the stay normally includes bed linen, towels, final cleaning, wireless Internet access, utilities, access to the gym and access to the sauna for 1 hour per day of the stay, subject to the rules governing the use of these facilities.
3. Baltic Wave does not provide its own parking spaces. Parking is not included in the price of the stay unless expressly stated otherwise in the relevant Offer. Guests may use public parking spaces subject to the rules and charges applicable at the relevant location.
4. Breakfast, accommodation of a dog or other additional services are included in the price only where expressly stated in the Offer or booking confirmation.
5. Where the Offer includes breakfast, it may be provided by a partner restaurant located outside Baltic Wave. The location, hours and arrangements for breakfast are communicated to the Guest before the commencement of the stay and may be subject to change.
6. If breakfast cannot be provided at the originally designated location, Baltic Wave may arrange an alternative service at another establishment offering a comparable service. If this is not possible, Baltic Wave will refund the value of any unused breakfasts.
7. Any concerns regarding the current quality or serving of breakfast should first be reported to the restaurant staff to allow for prompt action. This does not limit the Guest’s right to submit a complaint to Baltic Wave regarding the performance of an Offer that includes breakfast.

§ 4. SECURITY DEPOSIT

1. Baltic Wave may require a security deposit, normally in the amount of PLN 500, or a different amount in justified cases, provided that the Guest is informed of this before making the booking or, at the latest, in the conditions of the Offer.
2. The security deposit secures claims relating in particular to damage, loss of or damage to equipment, additional cleaning costs, failure to return keys or access devices, and other amounts due under these Terms and Conditions. The security deposit does not constitute a limit on the Guest’s liability.
3. The security deposit may be provided by card pre-authorisation, BLIK, online payment, bank transfer, cash or another method specified by Baltic Wave.
4. In the case of card pre-authorisation, Baltic Wave will normally release the hold within 2 days after check-out if no grounds for charging any amounts have been identified. The actual time at which the funds become available depends on the bank or card operator.
5. Where the security deposit has been paid, it will normally be refunded within 2 days after check-out, subject to the time required to process the transfer and to clarify any identified damage or amounts due.
6. If any damage, missing equipment, or other amount secured by the security deposit is identified, Baltic Wave will inform the Guest of the grounds for and amount of the charge and, where possible, provide the Guest with any documentation in its possession relating to the identified damage or amount due.
7. Due to the nature of the short-term accommodation services provided, Baltic Wave does not routinely conduct joint inspections of the Apartment with the Guest or prepare a handover protocol at the commencement of the stay. The provision of a security deposit, including by means of a card pre-authorisation, is not conditional upon such an inspection being conducted or a handover protocol being prepared.

§ 5. REGISTRATION FORM AND CHECK-IN

1. After making a booking, the Guest may receive a link to an electronic registration form. When checking in during Reception opening hours, the form may be completed online or at the Reception.
2. In order to use self check-in outside Reception opening hours, the Guest must first correctly complete the electronic registration form and fulfil any other check-in requirements communicated to the Guest.
3. If the requirements for self check-in have not been fulfilled, Baltic Wave may withhold the information or means of access required to enter the Apartment independently; the Guest will then be required to check in at the Reception during its opening hours.
4. Baltic Wave may ask the person who made the booking to present a photo ID to the extent necessary to verify that the details correspond with the booking. As a rule, Baltic Wave does not copy identity documents unless specifically required by law.
5. In the case of self check-in, Baltic Wave may require the security deposit to be provided remotely in advance. If this is not possible, the Guest may be required to visit the Reception on its next opening day to provide the security deposit, in particular by means of a card pre-authorisation.
6. The Guest is required to provide accurate information necessary for the performance of the stay. Providing false information, using another person’s identity or refusing necessary identity verification may result in refusal of check-in or termination of the agreement, subject to applicable law and the conditions of the Offer.

§ 6. CHECK-IN AND CHECK-OUT TIMES

1. The accommodation period begins at 4:00 p.m. on the day of arrival and ends at 11:00 a.m. on the day of departure, unless otherwise stated in the booking confirmation.
2. Late check-out is possible only with prior confirmation from Baltic Wave. Approval may depend on availability and may be subject to an additional fee.
3. Remaining in the Apartment beyond the check-out time without prior approval may result in the Guest being charged the reasonable cost of extended occupancy. If the delay prevents the Apartment from being prepared for the next booking or requires the following night to be blocked, the charge may correspond to the price of one additional night at the rate applicable for that date, without prejudice to Baltic Wave’s right to seek compensation for any actual loss to the extent permitted by law.
4. The Guest should return keys and access devices in the manner specified by Baltic Wave. Leaving them elsewhere without prior agreement may result in the Guest being charged the actual costs of securing the Apartment, recovering the keys or replacing access security.

§ 7. RULES OF STAY AND CONDUCT

1. Guests must respect the peace and comfort of other Guests, residents and neighbours at all times. Quiet hours apply from 10:00 p.m. to 8:00 a.m.
2. Parties, receptions, hen or stag parties, events, party-style gatherings, commercial photo shoots or productions are prohibited without the prior written consent of Baltic Wave.
3. Persons not included in the booking may visit the Apartment solely under the Guest’s responsibility and only until the beginning of quiet hours. They may not stay overnight or independently use the Apartment without prior approval from Baltic Wave.
4. The number of overnight Guests may not exceed the number specified in the booking or the maximum occupancy of the Apartment.
5. The Guest may not sublet, lend or otherwise make the Apartment available for independent use by third parties without Baltic Wave’s consent.
6. Smoking cigarettes, e-cigarettes, heated tobacco products or using other substances producing smoke, vapour or an intense odour is prohibited in the Apartments and common areas. A breach may result in a PLN 500 charge for additional cleaning and deodorisation. If the actual and reasonable costs of remedying the consequences are higher, Baltic Wave may seek reimbursement of such costs to the extent permitted by law.
7. Possession or use of illegal substances and aggressive behaviour, conduct endangering safety or seriously disturbing public order are prohibited.
8. Guests should take proper care of the Apartment and common areas, refrain from leaving objects that obstruct passageways or evacuation routes, refrain from allowing unauthorised persons into the building and comply with the rules applicable within the property.

§ 8. CHILDREN AND PETS

1. Children may stay at the property only under the care and supervision of adults.
2. Baltic Wave accepts selected dogs only by prior arrangement and subject to the conditions specified in the Offer or booking confirmation. Other animals are not accepted without the prior express consent of Baltic Wave.
3. The Guest is responsible for damage and reasonable additional cleaning costs caused by an animal. Animals must not disturb other persons or remain unattended in common areas.
4. Animals are not permitted on beds, sofas, armchairs or other upholstered furniture. Towels and bed linen provided in the Apartment must not be used for drying or grooming animals.
5. Animals are not permitted in the gym or sauna area.

§ 9. SAFETY, BREAKDOWNS AND ACCESS TO THE APARTMENT

1. Guests are required to comply with safety and fire protection rules and must not interfere with sensors, alarms, electrical, water, heating or ventilation systems or other safety equipment.
2. The use of heaters or other high-risk devices that are not part of the Apartment’s equipment is prohibited where their use may create a fire hazard or damage installations.
3. Any breakdown, damage, flooding, interruption of utilities or other hazard must be reported to Baltic Wave immediately.
4. By prior arrangement with the Guest, Baltic Wave may enter the Apartment to carry out servicing, inspections, repairs or to remedy a reported defect.
5. Baltic Wave may enter the Apartment without the Guest’s prior consent where this is necessary to protect life, health or property, to remedy or limit the effects of a breakdown, to carry out an urgent technical intervention, or where there are reasonable grounds to believe that a serious breach of these Terms and Conditions or a threat to other persons is occurring.
6. Guests should ensure that doors and windows are closed whenever they leave the Apartment and safeguard all keys, codes and access devices provided to them.
7. Frying fish in the Apartments is prohibited. In the event of a breach, the Guest may be charged the actual and reasonable costs of additional cleaning, deodorisation or other measures necessary to remedy its consequences.
8. Charging batteries of electric bicycles, electric scooters or other personal transport devices equipped with traction batteries is prohibited in the Apartments and common areas.
9. Bicycles, electric bicycles, scooters, electric scooters and similar means of transport may not be brought into or stored in the Apartments or in common areas not specifically designated for this purpose.
10. The use of open flames, including candles, incense, oil lamps and similar sources of flame or embers, is prohibited in the Apartments and common areas.
11. Removing, covering, obstructing, disconnecting the power supply or batteries from, damaging or otherwise interfering with sensors, alarm systems or other safety devices is prohibited. Ventilation grilles and openings must not be covered, sealed or obstructed.
12. Furniture and equipment may not be removed from the Apartment. Guests must not move heavy furniture or equipment where doing so may damage the items themselves, floors, walls or other parts of the Apartment.
13. Towels provided as part of the Apartment’s standard bathroom equipment are intended for use within the property and should not be taken to the beach or used for purposes that may cause permanent or excessive staining. This restriction does not apply to beach towels provided by Baltic Wave specifically for use outside the property.
14. Throwing or dropping any objects from balconies or terraces, placing items on the outside of balcony railings, or leaving objects that may fall, be blown away by the wind or pose a risk to persons or property is prohibited.
15. Towels, bed linen, clothing or other items may not be hung on the outside of balcony or terrace railings.
16. Charging electric or hybrid vehicles from electrical sockets belonging to the Apartments or common areas is prohibited unless a particular charging point or device has been expressly designated for vehicle charging and Baltic Wave has authorised its use.
17. Internet access, television and other services provided using the infrastructure of third-party operators constitute amenities available in accordance with the description of the Offer. In the event of a failure, Baltic Wave will take reasonable steps to report or remedy it. A short-term failure beyond Baltic Wave’s control does not in itself entitle the Guest to a refund of the entire stay; any claims will be assessed taking into account the nature and duration of the failure, its impact on the performance of the agreement and the Guest’s mandatory statutory rights.

§ 10. SAUNA, GYM AND COMMON AREAS

1. The sauna and gym are located on level -1 of Baltic Wave Boutique Apartments and are intended exclusively for Guests of the property.
2. The gym is available daily from 8:00 a.m. to 8:00 p.m. and may be used without prior reservation.
3. The sauna is available daily from 11:00 a.m. to 8:00 p.m. The last entry is at 7:00 p.m.
4. Guests of each Apartment may reserve the sauna free of charge for private use for a maximum of 1 hour per day. Guests may choose between the Finnish sauna and the infrared sauna.
5. Use of the sauna requires prior reservation and confirmation by Baltic Wave. Use of the sauna without prior arrangement with the Reception is prohibited. Information on how to make a reservation is provided by Baltic Wave.
6. The sauna and gym may only be used by persons aged 12 or over. Minors may use these facilities only under the direct supervision of an adult.
7. Guests are required to use the sauna, gym and all equipment located therein in accordance with their intended purpose, safety rules, operating instructions and instructions provided by Baltic Wave staff.
8. Guests should not use the sauna or gym equipment if their health condition or current state of well-being could pose a risk to themselves or others. If in doubt as to any health contraindications, the Guest should consult a doctor before using these facilities.
9. The Guest is liable, in accordance with applicable law, for damage resulting from the use of sauna or gym equipment contrary to its intended purpose, instructions or these Terms and Conditions.
10. Baltic Wave may temporarily close the sauna, gym or other common areas for technical, sanitary or safety reasons, due to a breakdown, maintenance or necessary repairs. In the event of prolonged unavailability of an amenity forming part of the Offer, any Guest claims will be assessed taking into account the duration and extent of the unavailability and its impact on the performance of the agreement.

§ 11. DAMAGE, KEYS AND CLEANLINESS

1. The Guest is liable, in accordance with applicable law, for damage caused by the Guest, persons included in the booking, visitors and animals under the Guest’s care.
2. In the event of loss of a complete set of keys, Baltic Wave may charge a fixed amount of PLN 500 where this corresponds to the typical cost of restoring and securing access. Where higher necessary costs are incurred, for example for replacement of lock cylinders or the locking system, Baltic Wave may seek reimbursement of the actual and documented costs incurred.
3. A charge of PLN 100 may be imposed for a damaged key.
4. In the event of loss of or damage to an access card, key fob, transponder or similar access device, the Guest is responsible for the actual cost of replacement, reproduction or reprogramming, subject to a minimum charge of PLN 200.
5. Guests are required to separate waste in accordance with the instructions applicable in the Apartment. If Baltic Wave is required to manually sort waste left by the Guest after departure, an additional fee of PLN 100 may be charged.
6. The Guest should leave the Apartment free of personal belongings, with waste placed in the appropriate bins, and in a condition consistent with normal use. Excessive dirt, stains, food residue or soiling of upholstery, carpets or walls may result in the Guest being charged the actual and reasonable cost of additional or specialist cleaning.

§ 12. DEFECTS AND COMPLAINTS

1. After the commencement of the stay, the Guest should familiarize themselves with the condition of the Apartment and promptly report to Baltic Wave any irregularities, defects, damage or missing equipment, so that Baltic Wave has an opportunity to record and verify them and, where possible, remedy them during the stay. Such issues may be reported in person at the Reception, by telephone or electronically, including by submitting photographic documentation.
2. The Guest should allow Baltic Wave access to the Apartment at an agreed time for the purpose of verifying and remedying the reported issue.
3. The effective and prompt remedy of a reported issue will be taken into account when assessing the validity and scope of any further claims made by the Guest. This provision does not exclude or limit any rights granted to the Guest under mandatory provisions of applicable law.
4. Complaints may be submitted by e-mail to apartamenty@sanhaus.pl or in writing to Baltic Wave’s registered office address. To facilitate efficient handling, a complaint should include the booking number, a description of the matter, the date or time when it occurred and the remedy sought.
5. Baltic Wave will consider complaints without undue delay and within the time limit required by applicable law.

§ 13. SERIOUS BREACHES OF THESE TERMS AND CONDITIONS

1. Baltic Wave may require the Guest to immediately cease any breach of these Terms and Conditions.
2. In the event of a serious or persistent breach of the rules of conduct, quiet hours, the prohibition on parties, permitted occupancy, unauthorised use of the Apartment by third parties, aggressive behaviour, threats to safety or other serious breaches, Baltic Wave may – taking into account the nature of the breach and applicable law – terminate the agreement with immediate effect and require the Guest to leave the Apartment.
3. In the event of a threat to safety or serious disturbance, Baltic Wave may contact the Police, Municipal Police, building security, Fire Service or other appropriate authorities.
4. Any settlement relating to the unused part of the stay following termination of the agreement will be made in accordance with applicable law, the conditions of the Offer and the reason for termination. These Terms and Conditions do not exclude the Guest’s liability for damage caused.

§ 14. ITEMS LEFT BEHIND

1. Items left behind by a Guest after the end of the stay will, where possible, be secured and handled in accordance with applicable provisions governing lost property.
2. Where the person entitled to the item can be identified, Baltic Wave will notify that person and request collection. The item may be collected from the Reception or, by prior arrangement, sent at the recipient’s expense.
3. Baltic Wave may require reimbursement of reasonable costs of storage, maintenance or shipment of the item to the extent permitted by law.
4. Documents, dangerous items, items requiring special handling and uncollected items will be transferred or otherwise dealt with in accordance with applicable law. Leaving an item behind will not in itself be regarded as relinquishment of ownership.

§ 15. CIRCUMSTANCES BEYOND CONTROL AND ALTERNATIVE ACCOMMODATION

1. If the booked Apartment cannot be made available due to technical reasons, a breakdown, damage, a decision of a competent authority, a safety risk or other circumstances, Baltic Wave may offer alternative accommodation of a reasonably similar standard and with reasonably similar features, including, where necessary, an apartment located outside Baltic Wave Boutique Apartments.
2. If suitable alternative accommodation cannot be provided, Baltic Wave will refund the amounts due for services not provided, subject to applicable law.
3. Baltic Wave does not exclude or limit its liability to the extent that such liability cannot lawfully be excluded or limited.

§ 16. FINAL PROVISIONS

1. These Terms and Conditions apply together with the conditions of the specific Offer and the booking confirmation. In the event of any conflict, individually agreed booking conditions will take precedence to the extent permitted by law.
2. Matters not regulated herein are governed by Polish law, in particular the provisions of the Civil Code, consumer protection law and applicable regulations governing short-term accommodation services.
3. Nothing in these Terms and Conditions is intended to exclude or limit any rights granted to a Guest who is a consumer under mandatory provisions of law.
4. These Terms and Conditions are made available to the Guest in a form that allows them to be saved, stored and reproduced.